We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.
How we plan to keep you safe
Our infection control processes are designed and implemented so that your care is both comfortable and extremely safe.
Scheduling a new appointment.
Many of our procedures and routines for keeping the office clean will remain in effect. However, we want to tell you about some new protocols that we will be implementing out of an abundance of caution during this uncertain time.
We will be very diligent about communicating and confirming all appointments in our office. Emphasis on digital, email, text, and patient forms…No More Pens!
Appointments will be scheduled to allow for social distancing between patients. That might mean that you’re offered fewer options when scheduling your appointment.
Patient Screening Questions
Have you exhibited any signs of an acute respiratory illness such as fever, coughing or shortness of breath?
Have you recently traveled to China, Iran, Europe, United Kingdom, Ireland or South Korea or been on a cruise?
(Locations currently given a Level 3 Travel Health Notice for COVID-19) If 2 weeks have passed since your return of one of the identified regions and no symptoms have presented, you may proceed with your dental visit.
Have you had any close contact with any individual diagnosed with or suspected to have COVID-19?
Upon Arrival for Your Appointment
Every dentist, team member, and patient entering the office will follow the same protocols for safety and sterilization.
“Virtual” Waiting Room
We will ask you to remain in your car when you arrive for your appointment. Call or text when you arrive, so a team member can communicate with you when to enter the building.
Family & Friends should stay home
New dental regulations will not allow any family or friends to accompany patients into clinical areas during appointments. With the exception of medically necessary caretakers, translators or parents of young children.
All Team Members Wearing PPE
We will add additional PPE including face shields, goggles, and gowns. While we recognize that these measures will make us seem more foreign and could come across as less compassionate in our interactions, please remember that we do these things for both your safety and the safety of all of our team members.
We will ask that you use hand sanitizer when you enter the office. You will also find hand sanitizer in the reception area and other places throughout the office for your use as needed.
Patient Screening Questions (Again)
If you answer yes to any question or if there is any chance that you have been exposed to coronavirus, please reschedule your appointment for a date after a 14-day self-quarantine.
Upon entering the practice, we are requiring every patient and team member to rinse with peroxide or chlorhexidine for 30 seconds prior to cleanings, exams or other treatments. This enveloped virus is susceptible to oxidative damage via H2O2 and the rinse is believed to substantially reduce viral loads in the oral cavity.
Your temperature will be taken. Any patient with an elevated temperature will not be able to receive care and will be directed to contact their primary care doctor, per the recommendation from the CDC and the Ohio Department of Health.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Once again, this is out of an abundance of caution to you, the employees and the community.